PRIVACY POLICY

Razberris Hair & Nail Salon
805 Fischer Blvd, Toms River, NJ 08753
Phone: (732) 506-0110

Effective Date: 7/19/2025

1. INTRODUCTION

Razberris Hair & Nail Salon ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our salon, use our services, or purchase products through our website.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect the following personal information:

• Name, address, phone number, and email address
• Date of birth and age
• Payment information (credit card details, billing address)
• Service preferences and history
• Appointment scheduling information
• Emergency contact information
• Shipping and billing addresses for product orders
• Product purchase history and preferences

2.2 Health Information

For service safety and quality:

• Allergies and sensitivities
• Medical conditions that may affect services
• Current medications
• Previous chemical treatments or procedures
• Skin and hair condition information

2.3 Automatically Collected Information

• Website usage data and analytics
• Shopping cart and browsing behavior on our website
• IP addresses and browser information
• Location data (with permission)
• Device information for mobile bookings
• Cookies and tracking technologies on our website

2.4 Photos and Images

• Before and after service photos (with consent)
• Security camera footage in public areas of the salon
• Images for promotional purposes (with explicit consent)

3. HOW WE COLLECT INFORMATION

We collect information through:

• Appointment booking forms (online, phone, in-person)
• Service consultation and intake forms
• Online product orders and website interactions
• Payment processing
• Website forms and account registration
• Direct communication with staff
• Security cameras (in common areas only)
• Third-party booking platforms
• Email subscriptions and marketing sign-ups

4. HOW WE USE YOUR INFORMATION

4.1 Primary Uses

• Schedule and manage appointments
• Provide requested services safely and effectively
• Process product orders and manage shipping
• Process payments and maintain financial records
• Send appointment reminders and confirmations
• Maintain service records for continuity of care
• Fulfill product orders and provide customer support
• Send shipping notifications and tracking information

4.2 Secondary Uses

• Marketing communications (with consent)
• Product recommendations and promotional offers
• Service improvement and staff training
• Website analytics and improvement
• Legal compliance and record keeping
• Promotional materials (photos with consent)
• Customer service and support
• Order tracking and delivery coordination

4.3 Health and Safety

• Assess suitability for chemical treatments
• Prevent allergic reactions and adverse events
• Document service history for future reference
• Comply with health department regulations

5. INFORMATION SHARING AND DISCLOSURE

5.1 We DO NOT sell, rent, or trade your personal information.

5.2 We may share information in the following circumstances:

Service Providers:

• Payment processors (credit card companies, banks)
• Shipping companies and delivery services
• Appointment scheduling software providers
• Website hosting and e-commerce platforms
• Marketing platforms (with consent)
• Analytics and website optimization services
• Professional consultants (accountants, lawyers)

Legal Requirements:

• When required by law or court order
• To protect our rights and property
• In emergency situations affecting health and safety
• To comply with regulatory requirements

Business Transfers:

• In the event of a sale, merger, or acquisition of the business

5.3 Staff Access

Only authorized staff members have access to client information, and only as necessary to provide services and operate the business.

6. DATA SECURITY

6.1 Physical Security

• Client files are stored in locked cabinets
• Computer systems are password protected
• Access to client information is restricted to authorized personnel
• Security cameras monitor common areas (not service areas)

6.2 Digital Security

• Encrypted data transmission for online transactions
• SSL encryption for website and e-commerce transactions
• Secure storage of digital records
• Regular software updates and security patches
• Firewall protection for computer systems
• Secure e-commerce platform with industry-standard protections

6.3 Payment Security

• PCI DSS compliant payment processing
• Credit card information is not stored on-site
• Secure payment terminals and processing systems

7. YOUR PRIVACY RIGHTS

7.1 Access and Review

• You may request to review your personal information
• You can verify the accuracy of your records
• Updates and corrections can be made upon request

7.2 Communication Preferences

• Opt-out of marketing communications at any time
• Choose preferred communication methods
• Control frequency of promotional messages

7.3 Photo and Image Rights

• Consent is required before taking promotional photos
• You may request removal of images from marketing materials
• Personal copies of before/after photos upon request

7.4 Data Deletion

• Request deletion of unnecessary personal information
• Some records must be retained for legal and safety reasons
• Service history may be maintained for continuity of care

8. RETENTION PERIODS

8.1 Active Client Records

• Maintained while you remain an active client
• Service history retained for 3-5 years for safety reasons
• Product purchase history retained for warranty and customer service
• Financial records kept per legal requirements

8.2 Inactive Client Records

• Records of inactive clients retained for 7 years
• Health and safety information retained longer if required
• Product purchase records maintained for warranty periods
• Marketing lists updated regularly to remove inactive contacts

9. CHILDREN'S PRIVACY

9.1 Minors Under 13

• No services provided without parent/guardian present
• Parent/guardian consent required for all information collection
• Special protection for children's personal information

9.2 Teens (13-17)

• Parent/guardian consent required for chemical services
• Health information may be collected with parental consent
• Limited information sharing even with parental consent

10. THIRD-PARTY SERVICES

10.1 Booking Platforms

We may use third-party appointment booking services that have their own privacy policies.

10.2 E-commerce and Shipping

Our website may use third-party e-commerce platforms and shipping services with their own privacy policies.

10.3 Social Media

Our social media pages are governed by the respective platforms' privacy policies.

10.4 Payment Processors

Credit card processing is handled by third-party services with their own security measures and privacy policies.

11. CHANGES TO THIS POLICY

11.1 Updates

• We may update this policy periodically
• Material changes will be posted prominently in the salon
• Continued use of services constitutes acceptance of changes
• Email notification may be sent for significant changes

11.2 Review

We recommend reviewing this policy periodically to stay informed about how we protect your information.

12. CALIFORNIA PRIVACY RIGHTS

California residents have specific rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information
• Right to non-discrimination for exercising privacy rights

13. CONTACT INFORMATION

13.1 Privacy Questions

For questions about this Privacy Policy or your personal information:

Razberris Hair & Nail Salon
805 Fischer Blvd
Toms River, NJ 08753
Phone: (732) 506-0110

13.2 Privacy Requests

• Email: razberris.salon@gmail.com
• Phone: (732) 506-0110
• In-person: Visit during business hours
• Written requests: Mail to salon address

14. EFFECTIVE DATE AND ACKNOWLEDGMENT

This Privacy Policy is effective as of 7/19/2025. By using our services, you acknowledge that you have read and understood this policy and agree to the collection and use of your information as described.

This Privacy Policy works in conjunction with our Terms and Conditions and represents our commitment to protecting your personal information while providing excellent salon services.

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